How to have your data deleted from KIO CRM — including data received from Facebook, Instagram or WhatsApp.
If a business contacted you through KIO CRM
The business you talked to controls your data. Ask it directly to delete your lead and conversations; it can do so in seconds (Leads › open the lead › Delete, then Trash › Delete permanently).
You can also write to us and we will make sure it happens:
- Send an email to contact@kolchiinone.com with the subject “Data deletion request”.
- Tell us the phone number, email address or social media name you used, and the business you were in contact with if you know it.
- We confirm receipt within 72 hours, verify the request, and delete your lead, notes and conversations within 30 days. We send you a confirmation when it is done.
Backups are overwritten within 14 days after that. We may keep a minimal record of the request itself, and data we are legally required to keep.
Facebook, Instagram and WhatsApp
If you removed the connection with a business’s app from your Facebook or Instagram settings, follow the steps above to also delete the messages already stored in the CRM. Removing the app stops any further reading of your messages; deleting stored data requires the request above.
If you are a user of KIO CRM
Ask the owner of your workspace to deactivate or delete your account, or write to contact@kolchiinone.com. A business that stops using KIO CRM has its whole workspace deleted within 30 days.