These terms govern the use of KIO CRM (crm.kolchiinone.com), provided by KolchiInOne (“KIO”), Casablanca, Morocco. By signing in, you accept them on behalf of the business (the “Client”) whose workspace you use.
1. The Service
KIO CRM lets a Client collect and manage leads and customers, talk to them on connected channels, run AI agents, plan social media content and connect automations. Features depend on the plan agreed with KIO and on the third-party accounts the Client connects.
2. Accounts
- Each person uses their own account. You keep your password secret and use a strong one; you tell us at once at contact@kolchiinone.com if you think an account is compromised.
- The Client’s owner decides who has access and with which role, and is responsible for everything done in its workspace.
- KIO may suspend an account or workspace to protect the Service, other Clients or the public, or for unpaid fees, and will say why.
3. The Client’s data and duties
- The Client owns its data. It grants KIO the rights needed to host and process it to provide the Service (see the Data Processing Agreement).
- The Client is responsible for having a lawful basis to collect and contact its leads — including consent where required (for example a consent line on its forms, and WhatsApp’s opt-in rules) — and for honouring their requests.
- The Client follows the rules of the platforms it connects (Meta, WhatsApp Business, Google, TikTok, LinkedIn) and our Acceptable Use Policy.
4. AI features
AI agents and the AI community manager generate content automatically. Their answers can be wrong or incomplete. The Client configures them, reviews what they do (every AI message is labelled, and a person can take over any conversation) and is responsible for the messages and posts published in its name. AI usage is billed by the model provider to the key the Client adds, unless agreed otherwise.
5. Third-party services
Channels, ad platforms, email and AI models are provided by third parties under their own terms. KIO is not responsible for their outages, policy changes, account restrictions or fees, but will help the Client reconnect when something changes.
6. Fees
Fees, billing periods and what is included are agreed in writing between KIO and the Client. Unpaid invoices may lead to suspension after notice.
7. Availability and support
We aim for the Service to be available at all times and keep nightly backups, but we do not guarantee uninterrupted operation. Planned maintenance is done outside working hours whenever possible. Support: contact@kolchiinone.com or WhatsApp +212 688 445 399.
8. Liability
To the extent the law allows, KIO is not liable for indirect losses (lost profit, lost leads, reputational harm) and its total liability for a claim is limited to the fees the Client paid in the three months before it. Nothing here limits liability that cannot be limited by law.
9. Ending the contract
Either party may end the contract as agreed between them. On request before closure, KIO exports the Client’s leads and conversations; the workspace is then deleted within 30 days as described in the Privacy Policy.
10. Law
These terms are governed by Moroccan law. The parties first try to settle any dispute amicably; failing that, the courts of Casablanca have jurisdiction.